Flow runs

Each contact that enters a flow has a run. Its history lists every step with the time it happened.

Run statuses

Status or reason	What it means	What you do
Running	The run is executing its current step.	Nothing.
Waiting	The run is at a wait step, or pausing before retrying a step that failed.	Nothing: it continues at the time shown.
Succeeded	The run reached its end, or ended early for a reason recorded in its history.	Nothing.
Failed	A step failed even after every retry.	Open the run's history to see which step and why.
Terminated	Stopped from outside: the flow was unpublished or the contact was erased.	Nothing.

Steps in a run’s history

Step	What it means
Enrolled	The contact entered the flow: its trigger happened for them.
Entered	The run arrived at a step.
Evaluated	A condition, an audience check or a wait-for-event was decided; the history shows which way it went.
Sent	The email step queued its email for sending.
Tagged	A tag was added to the contact.
WebhookCalled	The flow called your webhook address.
Waited	A wait step was reached; the run continues at the time it shows.
Retried	A step failed for a passing reason and will be tried again.
Failed	A step failed after every retry; the run stops there.
Completed	The run ended, at the end of the flow or early for the reason it shows.
Skipped	The email step did not send: the sending gate stopped it, and the history shows the reason.
Simulated	In a test run: what the step would have done, without doing it.

Why a run ended early

Status or reason	What it means	What you do
audience_not_matched	The contact did not fit the audience the flow is limited to, so the run ended right after the trigger.	Nothing, or widen the flow's audience.
cart_closed	The cart the flow was about was ordered or emptied, so there was nothing left to remind anyone of.	Nothing: this is the reminder working as intended.
exit_event	The contact did one of the things the flow stops on (for example they activated or subscribed).	Nothing.