Email statuses

An email moves from Queued to Sent and then to Delivered (or Bounced). Suppressed means it never left: see why an email was not sent.

Status or reason	What it means	What you do
Queued	Accepted by Azimea and waiting its turn to go out.	Nothing.
Sent	The sending server took it from Azimea.	Nothing: Delivered or Bounced follows.
Failed	It could not be sent and Azimea is not retrying; the reason is written on the message.	Read the reason on the message; contact support if it repeats.
Suppressed	Stopped before sending by the sending gate; the reason is kept on the message.	See "Why an email was not sent" for the reason and what to do.
Delivered	The recipient's mail server received it.	Nothing.
Bounced	The recipient's mail server refused it after it was sent.	A permanent refusal stops future emails to that address; see the contact's status.
HandingOff	Being handed to the sending server right now.	Nothing: it moves on within seconds.
Accepted	Azimea's sending server confirmed it holds the email in its queue.	Nothing: Delivered or Bounced follows.
Unknown	It left Azimea, but no confirmation came back in the expected time.	Nothing: a late confirmation still moves it to its real status.