Carts and orders

Carts

Status or reason	What it means	What you do
Open	Someone is filling the cart, or left it less than 30 minutes ago.	Nothing.
Abandoned	Left with products and an address for 30 minutes without becoming an order. The abandoned-cart flow starts here.	Make sure the Abandoned cart flow is published.
Recovered	It became an order. It counts in your recovered revenue and stops the reminders.	Nothing.
Cleared	The person emptied it.	Nothing: nobody is reminded of an empty cart.

Orders

Every platform has its own words for an order’s state; Azimea translates them into these, so flows, segments and reports read the same whatever your shop runs on.

Status or reason	What it means	What you do
Pending	Placed, but not paid yet: waiting for a bank transfer, cash on delivery, or a payment still being confirmed.	Nothing: flows that start on an order start when it is placed; the buyer becomes a paying customer when it is Paid.
Paid	The payment came in. The buyer becomes a paying customer in Azimea.	Nothing.
Completed	Shipped or delivered: the shop has finished the order.	Nothing.
Cancelled	Cancelled by the shop or the buyer, or the shipment was returned.	Nothing: it no longer counts in revenue.
Refunded	The money was given back.	Nothing: it no longer counts in revenue.
Failed	The payment failed.	Nothing on Azimea's side; the shop decides whether to ask the buyer again.
Draft	An order still being made at checkout, before the buyer confirmed it.	Nothing: it is not counted as an order until it is placed.